Customer Service & Feedback Policy

We want to be sincere in recognising the seriousness of maintaining a superior service standard in all aspects of your Owners Corporation, unlike any other industry sector. Our Platinum Strata Customer Focus Strategy is our commitment to solving any ALL issues that remain unresolved.

Understanding your experience with the Platinum team is essential and will help us improve our service levels.

How are your concerns investigated?

As soon as we receive your concern, either through our website, via Customer Service email, or on the service hotline, you will receive an acknowledgment from us via email.

And then, our customer relations officer will be directly responsible for keeping you up to date on the progress of your concern and may contact you to discuss further if agreeable to you for more information.

How long will it all take?

We wish to address your concern immediately. If the circumstances are not favourable to resolve your problem within two working days, you will still be updated on the progress by a representative from our senior management team.

Authorisation and Privacy

Please rest assured that unless otherwise notified, we intend to maintain your privacy as a part of the Customer Service Policy, which is authorised and directly under the guidance of the managing director of Platinum Strata Community Management.